Column: The Human Side of Change

03 October 2019

In a recently published article about making improvements on the factory floor, especially the machine shop, I discussed several metrics and their definitions. Mere numbers, however, are not sufficient. The human factor is more important when it comes down to changes that are needed to improve productivity and/or quality.

To read the full Valve World Americas article, please email Brittani Schroeder ( for the full PDF version.